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Support

Get setup help, permission guidance, troubleshooting fixes, and buying clarity for multilingual Mac workflows.

This page is for people who already feel the wrong-input friction but want confidence before or after installing InputSwitcher: how setup works, why Accessibility is required, what to do when switching fails, and when Free versus Pro makes sense.

Install with confidence

Use this page first if Accessibility permissions, first-run setup, or menu bar behavior are the main reasons you hesitate to download.

Recover common switching failures

Check the exact fixes for wrong input source recovery, app rule mismatches, visual indicator setup, and post-macOS-update permission resets.

Decide whether you need Pro

Use the Pro and billing answers here if you already know the workflow fits and only need clarity on unlimited rules, license use, refunds, or upgrades.

Fast qualification

Is support the right next page for you?

Support should resolve setup trust, permission anxiety, and first-run recovery. If your real question is commercial, jump straight to the page that answers it.

Stay on support first if

  • • you want to know whether Accessibility permissions are normal and safe before installing
  • • you expect setup friction and want the recovery path before downloading
  • • you are comparing troubleshooting confidence, not just features or price
Download after checking setup →

Go to pricing if

  • • you already understand the install path and mainly need Free vs Pro purchase clarity
  • • you know your workflow will exceed 3 app rules
  • • refund policy, license scope, or upgrade value is your real question now
Check pricing →

Go to features if

  • • you want to compare unlimited rules, visual indicator, menu bar flag, hotkey pause, and import/export in one place
  • • you are still validating product depth before downloading or paying
  • • you need a clearer feature-level view of how InputSwitcher fits a multilingual Mac workflow
Review features →

Recommended order

The shortest path from install doubt to working proof

Most support questions happen before the first successful rule. This is the cleanest sequence to remove that friction.

1. Download and launch

Move the app to Applications, open it once, and let macOS register InputSwitcher correctly before checking permissions or rules.

2. Grant the required permission

Enable Accessibility so InputSwitcher can detect the active app and switch input source automatically.

3. Create the first proof rule

Assign English to a coding app or browser and your native language to a chat or writing app, then switch between them to verify the workflow.

4. Escalate only if your workflow outgrows the free setup

If the first rules work but 3 app slots, visibility, or backup control become limiting, then move to features or pricing for the next decision.

🚀 Getting Started 🔧 Troubleshooting ⭐ Pro Features ✉️ Contact Us
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Email Support

For technical issues, feature requests, or any questions. We typically respond within 24-48 hours.

support@inputswitcher.com
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Documentation

Detailed guides and documentation to help you master InputSwitcher.

→ Getting Started Guide → Pro Features Overview → Changelog & Updates

Frequently Asked Questions

Find answers to the most common questions about InputSwitcher.

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Getting Started

How do I install InputSwitcher?
Download the .zip file from our website, extract it, and drag InputSwitcher.app to your Applications folder. Double-click to launch. On first run, you'll be guided through granting necessary permissions.
How do I grant Accessibility permissions?
Go to System Settings > Privacy & Security > Accessibility, then find InputSwitcher in the list and toggle it ON. If you don't see it, click the '+' button and add it manually from your Applications folder. You may need to restart the app after granting permissions.
Why does InputSwitcher need Accessibility permissions?
Accessibility permissions are required by macOS for any app that needs to detect which window is active and to switch input sources programmatically. InputSwitcher only uses these permissions for its core functionality and does not access any content within your applications.
How do I create my first rule?
Click the InputSwitcher icon in the menu bar → Settings → Rule Management → Click the '+' button → Select an app from the list → Choose your preferred input source → Click Save. The rule will take effect immediately.
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Troubleshooting

Why isn't InputSwitcher switching for a specific app?
Several reasons can cause this: 1) Make sure you've added a rule for that app in Settings > Rule Management. 2) The app might be sandboxed with a different bundle ID — try removing and re-adding the rule. 3) Some apps (like Electron apps) may report different window info. 4) Ensure InputSwitcher has Accessibility permissions enabled.
InputSwitcher doesn't appear in my menu bar
First, check if the app is running in Activity Monitor. If not, try launching it again. If you have many menu bar apps, InputSwitcher's icon might be hidden — try closing some menu bar apps or use Bartender/Hidden Bar to manage them. You can also check System Settings > Control Center to see if it's been hidden.
The visual indicator doesn't appear when switching
Make sure the Visual Indicator feature is enabled in Settings (Pro feature). Also, check that you haven't disabled the overlay in System Settings > Privacy & Security > Screen Recording. The indicator requires screen overlay permissions on newer macOS versions.
Input source keeps reverting to the wrong language
This might be caused by: 1) A conflicting system setting — check System Settings > Keyboard > Input Sources and disable 'Automatically switch to a document's input source'. 2) Another input method app conflicting with InputSwitcher. 3) The Fallback Input Source setting in InputSwitcher — check Settings > General.
InputSwitcher stopped working after a macOS update
macOS updates sometimes reset privacy permissions. Go to System Settings > Privacy & Security > Accessibility, remove InputSwitcher from the list, then add it again. Restart the app after doing this.
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Pro Features

How do I upgrade to Pro?
Open InputSwitcher Settings and click on the 'Pro Exclusive' tab. You can purchase a license directly from there, or visit our website. After purchase, you'll receive a license key by email — enter it in the 'License' tab to activate.
Can I use my Pro license on multiple Macs?
Yes! Each Pro license can be activated on up to 3 devices owned by you. Use the Import/Export feature to easily transfer your rules between Macs.
I lost my license key. How do I recover it?
Email support@inputswitcher.com with the email address you used for purchase. We'll look up your order and resend the license key within 24 hours.
What's included in Pro?
Pro includes: Launch at Login, Visual Indicator, Sound Effects, Global Hotkey (⌘⌥P), Menu Bar Flag display, and Rules Import/Export. Free users get up to 3 rules plus the core switching functionality.
Do I need to pay for updates?
Your Pro license includes all updates for the current major version (e.g., all 1.x updates). Major version upgrades (like 2.0) may have an optional upgrade fee, with discounts for existing Pro users.
Why does InputSwitcher ask for Keychain access?
InputSwitcher uses macOS Keychain to securely store your license key, so you don't need to re-enter it after reinstalling the app. This is Apple's recommended way to store sensitive data. We never access any other data in your Keychain. Simply click 'Always Allow' to avoid this prompt in the future.
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Rules & Configuration

How do I set a fallback input source?
Go to Settings > General > Fallback Input Source. Choose the input source you want to use when switching to apps that don't have a specific rule. This is useful as a default for most of your apps.
Can I import/export my rules?
Yes, this is a Pro feature. Go to Settings > Rule Management, click the Export button to save your rules as a JSON file. On another Mac, use the Import button to restore them.
Does InputSwitcher work with all input sources?
Yes! InputSwitcher works with any input source installed on your Mac, including Apple's built-in keyboards, third-party input methods like Sogou, RIME, Google Japanese Input, and more.
How do I delete a rule?
Go to Settings > Rule Management, find the rule you want to delete, and click the trash icon or swipe left (on trackpad) to delete it.
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Billing & Refunds

What's your refund policy?
We offer a 14-day money-back guarantee. If you're not satisfied with InputSwitcher Pro for any reason, email support@inputswitcher.com within 14 days of purchase for a full refund, no questions asked.
Is my payment secure?
Yes, all payments are processed through secure, PCI-compliant payment providers. We never see or store your credit card information.
Do you offer educational or team discounts?
Please contact us at support@inputswitcher.com for educational institution pricing or team licenses for more than 5 users.

Still need help?

Can't find what you're looking for? Our support team is happy to assist you with any questions.

Contact Support

System Requirements

Minimum Requirements

  • ✓ macOS 13.0 (Monterey) or later
  • ✓ Apple Silicon or Intel Mac
  • ✓ 50 MB free disk space
  • ✓ Accessibility permissions

Recommended

  • ★ macOS 14.0 (Sonoma) or later
  • ★ Apple Silicon Mac
  • ★ Multiple input sources configured
  • ★ Pro license for full features